The Single Point of Access is open 24 hours a day, seven days a week, 365 days a year. You can call us on 0800 0234 650 or email cnw-tr.spa@nhs.net
The Single Point of Access provides one number and one email address for referrals to secondary mental health services and support in a mental health crisis in the Boroughs of Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster, and also Milton Keynes (out of hours).
You can also call NHS 111 and select the mental health option if you are experiencing something that makes you feel unsafe, distressed, or worried about your mental health. This is an additional way to contact crisis services and does not replace the Trust’s Mental Health Crisis Line. You can read more about NHS 111 on this page
The team consists of qualified clinicians who are knowledgeable about different services and options. This helps callers to be directed to the most appropriate service to meet their needs.
The team provides advice and guidance through a triage process, where the urgency of care required is assessed. The team also have the ability to make appointments for new referrals to see one of our community mental health teams.
The Single Point of Access works closely, at times of mental health crisis, with our crisis resolution teams and our partner organisations from across the public and private sectors, to direct people to services most able to aid their recovery.
People experiencing a mental health crisis who live in the following boroughs:
It's also open to children and adults of all ages, to people who haven’t previously used mental health services and to carers and family members who might be concerned about someone.
The team takes referrals from GPs and statutory services such as the Police or the London Ambulance services.
Non-statutory services such as housing associations, as well as other professionals can contact SPA for advice in relation to mental health support and signposting information for people that they are concerned about. People can make enquiries on behalf of a family member or friend, or for themselves; however people should be aware that due to confidentiality issues it may not be possible to share information about someone without their consent.
SPA can provide help and support in a crisis. In an urgent situation, patients may refer themselves; or referrals can be made on their behalf by family members, friends, or other services such as community, faith or support groups. It is best to make such a call in the presence of the patient, so they can be put on the line if required.
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Hub of Hope is a mental health directory, where you can search for mental health services local to your area. Just type in your postcode and you'll be directed to organisations in your locality that can support you.