CNWL film explains more about the Patient Safety Incident Response Framework 

In November last year CNWL launched the Patient Safety Incident Response Framework, a new way of responding and learn from incidents which forms part of the National Patient Safety Strategy.

Whilst the way in which we report incidents remains unchanged, the way we respond is different with SWARMs, After Action Reviews and Patient Safety Incident Investigations replacing the serious incident investigations.

CNWL has worked hard to embed a learning culture across our services and continue to work towards creating an environment that is free from blame and where compassion and our cultural behaviour framework (known as SCARF) underpins each and every one of our interactions.

PSIRF embodies this, recognising the need to work collaboratively with patients, carers and staff so that when an incident occurs, we work together to understand why this has happened so that we can then make changes to our systems and processes, make improvements and care safer for everyone.

Visit our PSIRF page where you will find a range of information and resources available.