Posted on: 5 June 2026
BBC London recently visited our mental health services at Northwick Park Hospital to see how our pets as therapy scheme is supporting patients across CNWL.
The programme brings therapy dogs and cats into our services to support people experiencing mental health conditions, as well as those in rehabilitation settings.
While the programme has been running locally for some time generous funding from the POD family through CNWL NHS Health Charity means we’re now expanding it across more of our services – giving more patients the chance to benefit.
This expansion has been shaped directly by what we’ve heard from patients and carers. There’s a clear appetite for more pet therapy, and we’re responding by growing the programme and creating more opportunities for volunteers and their pets to get involved.
Supporting care in unexpected ways
Across our services, therapy animals are helping to reduce anxiety, lift mood and create calmer, more positive environments for both patients and staff.
We’ve seen particularly positive results for people affected by trauma, dementia and bipolar disorder, with many patients feeling more relaxed and better able to engage after spending time with a therapy animal.
As part of their visit, BBC London met Ruby, a much-loved therapy dog, and her handler Katia, an Activity Coordinator at the Campbell Centre in Milton Keynes. Ruby has become a familiar and comforting presence for patients who may be experiencing anxiety, distress or trauma.
Whether she’s gently resting her head on someone’s lap, offering a paw, or simply sitting quietly nearby, Ruby has a natural ability to help people feel safe and at ease.
Staff say the difference can be immediate. Patients who arrive feeling anxious or withdrawn often become calmer and more engaged, and sessions regularly receive positive feedback.
A familiar face at Roxbourne
At Roxbourne Complex in Harrow, another four-legged friend has become part of everyday life on the ward.
Archie, a four-year-old Yorkiepoo, has been visiting regularly for over two years. Over time, he’s built strong bonds with both patients and staff, and his visits are something everyone looks forward to.
What started as short, structured visits has grown into more relaxed, patient-led sessions. Patients now play games like fetch with Archie in the garden, taking on shared responsibility for his care – from making sure hands are clean to giving him water and space to rest.
Patients are developing confidence, communication skills and a sense of routine, while also showing empathy and care. Archie is so valued that he’s even featured on the staff board as part of the team.
The benefits of pet therapy don’t stop at dedicated sessions
Therapy animals like Ruby have also supported clinical teams in situations where it can be difficult to build rapport – including with patients who are non-verbal or autistic.
Having an animal present can help lower stress levels and create a more comfortable environment, making it easier for staff to connect with patients.
