Digital Empowerment and Inclusion

Are you struggling to access your healthcare services online?

Do you need a device, or free data to access your healthcare online?

Do you need help to improve your digital skills so you are better able to access healthcare online?

CNWL is working hard to ensure that all of our service users are digitally empowered and included. We are making every effort to support our service users to get online - and there are also multiple community service and public access resources that may be of value to you.

Click on the category of digital support that you require below. Here you will be able to find out about available resources, or areas where we may be able to assist.

Provider: Brent Council

Website: Resident Support Fund Digital Form

Notes: Internet and/or laptop available to Brent residents over 18, on low income, less than 6k savings.

Provider Website Notes
Online Centres Network A social movement with a shared vision | Online Centres Network Access to thousands of grassroots organisations, all working to tackle digital and social exclusion by providing people with the skills and confidence they need to access digital technology.
Good Things Foundation Learn My Way - Good Things Foundation Free online courses on Using Your Device, Public Services, Online Safety, Online Basics, Office Programmes, Finding a Job Online etc
Ability Net Request Free IT Support At Home | AbilityNet Free IT Support for older people and disabled people of any age

Provider: Good Things Foundation

Website: National Databank - Good Things Foundation

Notes: Virgin Media O2 are giving away £12.5 million of data

Provider Name of product Eligibility Cost Speed (download) Type Term
Virgin Media Essential Broadband Universal Credit £15 15Mbit/s DOCSIS Monthly rolling
BT Home Essential
  • Universal Credit
  • Jobseeker’s
  • Employment and benefits Support
£15/20 36Mbit/s or 67Mbit/s FTTC 12 months
Community Fibre Covid-19 recovery
  • Universal Credit
  • Housing Benefit
  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Care Leavers support
  • Personal Independence Payment
£10 10Mbit/s Full Fibre 12 months
Hyperoptic Fair Fibre 50/150
  • Universal Credit
  • Income Support
  • Income-related Job Seeker’s Allowance
  • Income-related
    Employment and Support scheme
  • Pension Credit
  • Housing Benefit
  • Personal Independence Payment
  • Care Leavers Support
  • Attendance Allowance
£15-28 50Mbit/s or 150Mbit/s Full Fibre Monthly rolling
Talk Talk Connecting Jobseekers (Speak to your local job centre for more information) Job Seeker’s Allowance N/A – Job Centre provide a grant through the Flexible Support Fund worth £195 to  covers the upfront and monthly costs for six months. 39Mbit/s FTTC 6 months


Useful self-care apps

Find out ways in which you can take care of yourself in the comfort of your home.